Privacy Policy

1. WHO WE ARE

Seren Feng Shui provides Feng Shui consultations, home assessments, educational resources and related services.

Website: serenfengshui.com

Email: info@serenfengshui.com

2. INFORMATION WE COLLECT

We may collect personal information including:

• Name
• Email address
• Telephone number
• Postal address
• Appointment and booking information
• Property address
• Property age or year of construction
• Floor plans
• Exterior photographs of a property
• Interior photographs voluntarily provided by clients
• Consultation questionnaires and responses
• Information about how clients experience their home or working environment
• Information about areas of life clients would like to focus on through Feng Shui
• Consultation notes and correspondence
• Newsletter subscription details
• Information relating to purchases of digital products or services

Where voluntarily provided by a client, we may also collect information relating to wellbeing, lifestyle factors or health concerns that are relevant to the Feng Shui consultation being requested.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to enquiries
• Arrange and provide consultations
• Deliver reports and recommendations
• Manage bookings and appointments
• Provide downloadable resources
• Send newsletters and updates where consent has been given
• Improve our website and services
• Comply with legal and accounting obligations

4. CONSULTATION INFORMATION

To provide Feng Shui services, clients may choose to provide information relating to their home or workplace, including floor plans, property details, photographs, questionnaire responses and consultation notes.

Clients may also voluntarily share information relating to their wellbeing, lifestyle, personal circumstances or health concerns where they believe it is relevant to their consultation.

Any information provided as part of a consultation is treated confidentially and used solely for the purpose of delivering the requested services, preparing recommendations, administering bookings and maintaining client records.

5. WEBSITE HOSTING AND ANALYTICS

This website is hosted by Squarespace.

Squarespace may collect information including:

• Information about your browser, device and network
• Pages viewed on this website
• Pages visited before arriving at this website
• Your IP address
• Website activity and interactions

We use Squarespace Analytics to help us understand website traffic and improve the visitor experience.

6. CONTACT FORMS

When you submit information through a contact form, we collect the information provided in order to respond to your enquiry and provide services.

This information may be processed and stored through Squarespace and associated service providers.

7. CONSULTATION QUESTIONNAIRES

Prior to a consultation, clients may be invited to complete a questionnaire using Google Forms or another secure online platform.

Information collected may include details about the property, floor plans, photographs, consultation goals, areas of life the client wishes to focus on, and other information relevant to the consultation.

Information submitted through these forms may be processed and stored by the relevant platform provider in accordance with their privacy policies.

8. ONLINE BOOKINGS

Appointments may be booked using online scheduling services.

When booking an appointment, we may collect:

• Name
• Email address
• Telephone number
• Appointment details
• Information relevant to your consultation

This information is used solely for administering and delivering the requested service.

9. ONLINE CONSULTATIONS

Some services may be delivered via Zoom or other video conferencing platforms.

By booking an online consultation, you acknowledge that your information may also be processed by the relevant platform provider in accordance with their own privacy policies.

10. NEWSLETTERS AND FREE RESOURCES

Where you request a free guide, download, checklist or other resource, we may collect your name and email address.

Where you have opted in, we may send newsletters, updates and information about our services.

You may unsubscribe at any time using the unsubscribe link provided in our emails.

11. COOKIES

This website uses cookies and similar technologies.

Necessary cookies help the website function correctly and securely.

Analytics cookies may be used to understand visitor behaviour and improve website performance. These cookies are only used where you have provided consent through the website's cookie banner.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

13. YOUR RIGHTS

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

14. CHILDREN'S PRIVACY

Our website and services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove such information where appropriate.

15. THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

16. TESTIMONIALS

Testimonials will only be published with the client's permission or consent.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised date.

16. CONTACT

If you have questions about this Privacy Policy or your personal information, please contact:

Rosy Barclay
Trading as Seren Feng Shui

Email: info@serenfengshui.com

Website: serenfengshui.com